1. Introduction

These Terms and Conditions (the “Terms”) are a legally binding agreement between Elevate Golf International Ltd (“ElevateGolf”, “we”, “us” or “our”) and you (the individual or entity who accesses or uses our Services). By installing, accessing or using the ElevateGolf mobile application (the “App”), our website (the “Site”) or related services (together, the “Services” or the “Platform”), you agree to be bound by these Terms and by the policies referenced in them, including our Privacy Policy, Acceptable Use Policy, Refund Policy, Coach Agreement (for Coaches) and Intellectual Property Infringement Policy (collectively, the “Agreement”). If you do not agree, do not use the Services.

ElevateGolf operates an online marketplace where golfers (“Players”) may purchase quick, personalised tips (“Tips”) from certified coaches (“Coaches”). ElevateGolf acts as a platform operator and does not itself provide coaching services.

2. Definitions

• “Player” means a user who requests or purchases a Tip via the Platform.
• “Coach” means a certified instructor authorised to sell Tips on the Platform.
• “Tip” means personalised video, audio or written advice created by a Coach for a Player.
• “Content” means any data, text, images, video, audio or other materials uploaded to, or generated by, the Services (including Player submissions and Coach Tips).
• “Matching Functionality” means our proprietary functionality that computes a match percentage between Players and Coaches based on onboarding answers and profile information.

3. Eligibility

• Age. The Services are intended for individuals 18 years of age or older. Persons aged 13–17 may use the Services only with the consent and active supervision of a parent or legal guardian, and payment must be made via that adult’s PayPal® account. No account is permitted for children under 13. By using the Services, you represent that you satisfy the applicable age requirement and are not subject to UK trade sanctions.
• Minors – conduct. Minors must not exchange contact details or arrange off‑platform communications or payments with Coaches. All users are prohibited from exchanging contact details or soliciting or accepting off‑platform payments or lessons. If a Player is asked by a Coach to communicate or pay off‑platform, the Player should report this using the “Report a Coach” function on the Coach profile.
• Territory. The App may not be available in all countries. Access from jurisdictions subject to applicable UK sanctions is prohibited.

4. Accounts & Access

• Registration. You must register an account to use key features. Login is by email and one‑time passcode (OTP). You must provide accurate, current information and keep it up to date.
• Security. You are responsible for all activity on your account and for keeping your login secure. Notify us immediately of unauthorised use.
• Usernames. We may reclaim or restrict usernames that are misleading, infringing or inappropriate.

5. Changes to these Terms and to the Services

• Terms updates. We may amend these Terms from time to time. We will update the “Last updated” date and provide at least 30 days’ notice in‑App, on the Site or by email before material changes take effect. Your continued use after the effective date constitutes acceptance.
• Service changes. We may modify, suspend or discontinue any feature, content or availability of the Services without liability. We do not guarantee uninterrupted availability.

6. User Responsibilities & Prohibited Activities

• You agree to use the Services lawfully and in accordance with these Terms and our Acceptable Use Policy.
• You must not: (a) infringe intellectual property, privacy or other rights; (b) upload malware, illegal or harmful content; (c) scrape, reverse‑engineer or interfere with the Platform; (d) harass, defame or discriminate; (e) solicit or accept off‑platform communications or payments; (f) attempt to bypass fees or request repeated unwarranted refunds; or (g) otherwise breach the Acceptable Use Policy.
• We may suspend or terminate accounts for any breach (see section 21).

7. Purchases & Payments (high level)

• Payments are processed by PayPal® in an external browser. ElevateGolf does not receive your full card details. PayPal® acts as an independent controller for payment processing and its terms apply.
• You authorise the chosen processor to charge the amount shown at checkout, inclusive of applicable taxes. Prices may change at any time; we may correct pricing errors or decline orders at our discretion.
• We may introduce new purchase options (e.g., packages, bundles, etc) in the future; any such offerings will be governed by the then‑current terms and Refund Policy.
• Coaches are independent sellers and are responsible for their own taxes and reporting obligations. Regulatory reporting by payment providers (e.g., 1099‑K in the US or DAC7 in the EU) may apply.

8. Refunds & Cancellations

Refund eligibility, timing and procedures (including withdrawals before work starts, clarifications, non‑delivery and chargebacks) are governed by our standalone Refund Policy, which is incorporated by reference.

9. Player Terms

• Licence. Tips are licensed to you for personal, non‑commercial use only. Unauthorised sharing, reproduction or monetisation is prohibited.
• Clarifications. Each purchase includes a one‑time written clarification facility with the Coach to address genuine questions on the delivered Tip. Misuse of the facility may lead to restriction or refusal of refunds in accordance with the Refund Policy.
• Health. You are solely responsible for ensuring you are medically fit to follow any advice. If you indicate an injury or limitation during onboarding, this may be used to match you to appropriate Coaches; however, you participate at your own risk.

10. Coach Terms (summary)

• Credentials. Coaches must hold and maintain a recognised coaching or relevant professional credential and complete verification requested by ElevateGolf.
• Standards. Tips must be original, accurate and compliant with the Acceptable Use Policy. Player videos and information may be used solely to create the purchased Tip; do not download, screen‑grab, or repurpose Player Content outside the Platform.
• Non‑circumvention. Do not solicit, accept or encourage off‑platform communications, payments, or lessons from Players. Breach may result in suspension or termination.
• Delivery expectations. The Platform displays an indicative turnaround time based on your average delivery. It is informational, not a guarantee. If unavailable (e.g., weekends/leave), set your profile to “unavailable”.
• Payouts, chargebacks and reversals are addressed in the Coach Agreement and Refund Policy. Coaches are responsible for their taxes.

11. Intellectual Property & Licences

• Platform IP. The Platform, software, code, designs, trademarks, and the Matching Functionality are owned by ElevateGolf and/or its licensors. We grant you a revocable, non‑exclusive, non‑transferable licence to use the Services for personal purposes.
• Player Content. By submitting content (including videos and notes), you grant ElevateGolf and the relevant Coach a worldwide, royalty‑free licence to host, process and use that content to provide and support the Services, to ensure safety and compliance, and to improve the Platform (including analytics and machine‑learning in anonymised or aggregated form).
• Coach Content. Coaches retain ownership of their original Tips and grant ElevateGolf a worldwide, royalty‑free licence to host, display, promote and deliver Tips to the purchasing Player and within the Platform. ElevateGolf may use brief excerpts of Tips (excluding Player personal data) for Platform promotion, showcasing and quality assurance, as set out in the Coach Agreement.
• Third‑party material. If you upload comparison or reference material, you must ensure you have all necessary rights. We may remove infringing content and take appropriate action.

12. Intellectual Property Infringement Notices

If you believe content infringes your rights, please follow our IP Infringement Policy and submit a notice to legal@elevategolf.com with sufficient detail to identify the work and the allegedly infringing content. We may remove content and suspend repeat infringers.

13. Privacy & Data

Your personal data is processed as described in our Privacy Policy (UK GDPR / EU GDPR / CCPA compliant), which forms part of this Agreement. The Privacy Policy explains what we collect, how we use it, retention while your account is active, international transfers, your rights and how to contact us.

14. Disclaimers

• The Services and all Marketplace Offerings are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non‑infringement.
• We do not endorse any Coach or Tip. Golf, fitness and nutrition activities involve risk and you participate at your own discretion and responsibility.
• Third‑party services (including PayPal® and advertising/affiliate links) are operated by third parties under their own terms; we are not responsible for their acts or omissions.

15. Limitation of Liability

To the fullest extent permitted by law, ElevateGolf shall not be liable for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, data or goodwill. Our aggregate liability to you for any claim shall not exceed the greater of £100 or the total platform fees paid by you to ElevateGolf in the six (6) months preceding the claim. Nothing in these Terms limits liability for fraud or for death or personal injury caused by negligence.

16. Indemnity

You agree to indemnify and hold harmless ElevateGolf, its officers, employees and agents from and against any claim, loss, liability, costs and expenses (including reasonable legal fees) arising out of your Content, your breach of the Agreement, or your violation of law or third‑party rights.

17. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, war, terrorism, epidemics, strikes, internet or hosting failures, or acts of government.

18. Third‑Party Links & Advertising

The Services may display adverts and affiliate links. We do not control and are not responsible for third‑party sites or offers. Your dealings with third parties are solely between you and them.

19. Governing Law & Dispute Resolution

• Governing law. This Agreement and any non‑contractual obligations arising out of it are governed by the laws of England and Wales.
• Arbitration (adults). For users aged 18+, any dispute that cannot be resolved informally will be finally settled by binding arbitration under the LCIA Rules in London, in English, by a sole arbitrator. Either party may bring individual claims below £10,000 in the small‑claims court of competent jurisdiction. Class or representative actions are not permitted.
• Minors. Disputes involving users under 18 shall be heard by the courts of England and Wales.
• Limitation period. Any claim must be filed within six (6) months after the claim accrues, or it is permanently barred, to the extent permitted by law.

20. Electronic Communications

You consent to receive notices and communications electronically (via the App, Site or email). You agree that electronic communications satisfy any legal requirement that such communications be in writing, and you consent to the use of electronic signatures and records in connection with your use of the Services.

21. Suspension & Termination

• We may suspend or terminate your access immediately for actual or suspected breach, fraud, legal or regulatory risk, non‑payment, chargeback abuse, or prohibited off‑platform solicitation.
• Upon termination, your licence to use the Services ceases. We may retain data as required by law and as described in the Privacy Policy. If we terminate Services generally, undelivered purchases will be refunded in accordance with the Refund Policy.
• You may deactivate your account at any time.

22. Entire Agreement

These Terms and the documents incorporated by reference constitute the entire agreement between you and ElevateGolf regarding the Services and supersede any prior understandings. If any provision is held invalid, the remainder will continue in full force. Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our consent; we may assign to an affiliate or in connection with a reorganisation.

23. App Distributor Terms

When you obtain the App from Apple’s App Store or Google Play, you also agree to their applicable terms. The App Distributors are third‑party beneficiaries of these Terms and may enforce them against you.

24. Contact

Legal: legal@elevategolf.com

Support: support@elevategolf.com

Post: Elevate Golf International Ltd, 1 Warner House, Harrovian Business Village, Bessborough Road, Harrow, London, HA1 3EX, United Kingdom